Terms & Conditions
Please read these terms carefully before using our service
On this page:
1General Provisions
By accessing and using this platform ("Service"), you confirm that you have read, understood, and agree to comply with these Terms & Conditions. If you do not agree, please do not use the Service. The Service is provided on an "as is" and "as available" basis without any warranties.
2User Registration and Eligibility
To use the Service, you must provide accurate and complete information during registration and keep it up to date. You are responsible for keeping your login credentials secure and for all activity under your account.
The Service is intended for users aged 18 years or older.
3Generation of Training Programs
Our platform uses AI to generate personalized training programs based on the data you provide (such as fitness level, goals, and preferences).
Each generation costs a fixed amount of GT, which will be deducted from your balance at the time of generation.
The generated program is for informational and motivational purposes only and does not constitute medical or professional health advice. Always consult a qualified healthcare provider before starting any new fitness program.
4Program Updates and Limitations
You may generate new training plans as long as you have sufficient GT on your balance.
We do not guarantee specific fitness results, and you follow any training advice at your own risk. We are not liable for injuries or other damages arising from the use of the Service.
5Payments, GT & Refund Policy
The Service operates on a pay-as-you-go model using internal GT.
Rates:
- New users receive 500 GT free of charge upon registration.
- 1,000 GT = €10
- 6,000 GT = €64 (−10%)
- 12,000 GT = €96 (−20%)
Each AI workout generation costs 500 GT.
Payments are securely processed via trusted providers. Prices include VAT where applicable.
GT are delivered instantly to your balance and can only be used on gymbro.bot.
GT have no monetary value outside the platform and are non-refundable once used, except where required by law or in the event of a confirmed technical failure.
6Chargeback Policy
6.1. Unauthorized Chargebacks
The Company considers unauthorized chargebacks as fraudulent activity. All payments made through our services are final upon receiving access to the purchased services.
6.2. User Obligations
Before initiating a chargeback, the user must contact customer support at [email protected] to resolve any disputed issues. The Company takes full responsibility for all monetary transactions conducted through the platform.
6.3. Dispute Resolution Procedure
If you believe that a transaction was made without your permission or contains errors:
- Contact [email protected] immediately.
- Provide:
- Transaction number
- Date and time of payment
- Description of the issue
- Supporting documents
- Your request will be reviewed within 3 business days.
6.4. Consequences of Unjustified Chargebacks
If a chargeback is initiated without prior contact with support or in bad faith, the Company reserves the right to:
- Block access to the user’s account
- Terminate services
- Report fraudulent activities to authorities
- Recover incurred losses, including bank fees and processor commissions
6.5. Fraud Protection
The Company uses:
- Real-time monitoring of suspicious transactions
- Multi-level payment verification
- Cooperation with processors to prevent fraud
6.6. Refunds vs Chargebacks
Refunds under our refund policy differ from chargebacks. If you qualify for a refund, contact customer support using the established refund procedure.
6.7. Digital Products
Since our services are digital products with instant access, transactions are deemed complete once access is granted.
6.8. Bank Cooperation
The Company cooperates with banks and payment systems to provide all necessary documentation during chargeback reviews.
7Intellectual Property
All content on this platform, including text, graphics, models, and algorithms, is owned by us or our licensors and protected by intellectual property laws.
You may not copy, reproduce, or distribute any part of the Service without our prior written consent.
8Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.
Use the Service at your own risk.
9Privacy and Data Protection
Your personal data is handled in accordance with our Privacy Policy. Please review it to understand how we collect, use, store, and protect your information.
10Changes to the Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the Service constitutes your acceptance of the revised Terms.
11Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Czech Republic. Any disputes will be resolved by the competent courts in Praha, CZ.